Client Services Receptionist, Pantry
San Rafael, CA San Rafael, CA Full-time Full-time $24 - $26 an hour $24 - $26 an hour 14 hours ago 14 hours ago 14 hours ago For over 40 years, Ritter Center has been dedicated to preventing and resolving homelessness and improving the health, dignity, and well-being of people living in poverty in Marin.
When you join Ritter Center, you become part of a highly trained staff that combines national clinical best practices with a whole-person care approach to solving each person's medical and mental health, housing, and food needs.
We are growing to meet the needs of our community! We are looking for staff who are ready for a career with a mission-driven organization, want to be valued, and have diverse experience and compassion.
If this sounds like you, we would love to have you join our team! CURRENT OPENING:
Ritter Center is currently recruiting for a Client Services Receptionist, Pantry.
This full-time, non-exempt position reports to the Facilities and Client Services Manager.
This role is based in San Rafael, CA, operating out of our Administrative Offices.
Please find the full job description below.
Position Description:
Role is 100% on-site and located in SAN RAFAEL, MARIN COUNTY, NORTHERN CA.
The Client Services Receptionist, Pantry, is the first point of contact for clients and visitors to Ritter Center.
The Receptionist creates and maintains a welcoming atmosphere while developing clear communications with clients, staff members, volunteers, donors, agency partners, and members of the community.
Familiarity and comfort with the homeless and low-income population, plus excellent customer service, is essential in this role.
The Receptionist possesses a strong knowledge of Ritter services, providing appropriate information to clients/donors/other stakeholders and facilitating the start of the clients' intake process.
Job Duties and Responsibilities Greet visitors and clients, answer phones, transfer calls, and provide information and referrals as needed in a welcoming manner Manage multiple tasks while supporting clients with complex and sometimes disruptive behaviors Coordinate client intake process and related communications Addressing phone inquiries and voicemail daily, maintaining volunteer documentation, updating client logs for special programs, and providing Administrative support as requested Professionally manage volunteers to ensure smooth service delivery by training, mentoring, directing, and assisting them
Qualifications:
Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment, as well as being fully vaccinated against COVID19 (unless applying for an exemption) per the August 5th State Public Order for Healthcare Facilities, providers, and employees Strong customer service skills Experienced volunteer manager Resourceful researcher and informational resource of individual community services and partner agencies and Ritter Ability to work in a reception area with frequent interruptions while responding to a high volume of client and staff needs and requests Bilingual fluency in English/Spanish required RITTER'S BENEFIT PACKAGES:
The Ritter Center is committed to providing a robust additional benefit package to complement compensation.
This package includes:
13 paid holidays Very generous vacation and sick time accruals that increase with tenure Medical insurance with choice of plans Dental insurance Vision Insurance Life and LTD insurance Disability benefits Flexible spending accounts A 401K savings account with matching employer contribution Commuter Programs Parking and Travel coverage And an Employee Assistance Program Additionally, the Ritter Center pays 100% of the employee premium for the medical, dental, and life insurance plans.
Additional ancillary benefits are added each year as appropriate.
Hourly Compensation Range $24.
00-$26.
00 per hour Job Type:
Full-time Pay:
$24.
00 - $26.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Vision insurance Schedule:
8 hour shift Day shift Monday to Friday No nights No weekends Ability to commute/relocate:
San Rafael, CA 94901:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Give an example of how you have handled a situation where you had multiple calls and interruptions at once.
What do you do when you are feeling overwhelmed?
Experience:
Customer service:
1 year (Required) Work Location:
In person Role is 100% on-site and located in SAN RAFAEL, MARIN COUNTY, NORTHERN CA.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
When you join Ritter Center, you become part of a highly trained staff that combines national clinical best practices with a whole-person care approach to solving each person's medical and mental health, housing, and food needs.
We are growing to meet the needs of our community! We are looking for staff who are ready for a career with a mission-driven organization, want to be valued, and have diverse experience and compassion.
If this sounds like you, we would love to have you join our team! CURRENT OPENING:
Ritter Center is currently recruiting for a Client Services Receptionist, Pantry.
This full-time, non-exempt position reports to the Facilities and Client Services Manager.
This role is based in San Rafael, CA, operating out of our Administrative Offices.
Please find the full job description below.
Position Description:
Role is 100% on-site and located in SAN RAFAEL, MARIN COUNTY, NORTHERN CA.
The Client Services Receptionist, Pantry, is the first point of contact for clients and visitors to Ritter Center.
The Receptionist creates and maintains a welcoming atmosphere while developing clear communications with clients, staff members, volunteers, donors, agency partners, and members of the community.
Familiarity and comfort with the homeless and low-income population, plus excellent customer service, is essential in this role.
The Receptionist possesses a strong knowledge of Ritter services, providing appropriate information to clients/donors/other stakeholders and facilitating the start of the clients' intake process.
Job Duties and Responsibilities Greet visitors and clients, answer phones, transfer calls, and provide information and referrals as needed in a welcoming manner Manage multiple tasks while supporting clients with complex and sometimes disruptive behaviors Coordinate client intake process and related communications Addressing phone inquiries and voicemail daily, maintaining volunteer documentation, updating client logs for special programs, and providing Administrative support as requested Professionally manage volunteers to ensure smooth service delivery by training, mentoring, directing, and assisting them
Qualifications:
Ritter Center requires compliance with being able to produce a negative TB test prior to the start of employment, as well as being fully vaccinated against COVID19 (unless applying for an exemption) per the August 5th State Public Order for Healthcare Facilities, providers, and employees Strong customer service skills Experienced volunteer manager Resourceful researcher and informational resource of individual community services and partner agencies and Ritter Ability to work in a reception area with frequent interruptions while responding to a high volume of client and staff needs and requests Bilingual fluency in English/Spanish required RITTER'S BENEFIT PACKAGES:
The Ritter Center is committed to providing a robust additional benefit package to complement compensation.
This package includes:
13 paid holidays Very generous vacation and sick time accruals that increase with tenure Medical insurance with choice of plans Dental insurance Vision Insurance Life and LTD insurance Disability benefits Flexible spending accounts A 401K savings account with matching employer contribution Commuter Programs Parking and Travel coverage And an Employee Assistance Program Additionally, the Ritter Center pays 100% of the employee premium for the medical, dental, and life insurance plans.
Additional ancillary benefits are added each year as appropriate.
Hourly Compensation Range $24.
00-$26.
00 per hour Job Type:
Full-time Pay:
$24.
00 - $26.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Vision insurance Schedule:
8 hour shift Day shift Monday to Friday No nights No weekends Ability to commute/relocate:
San Rafael, CA 94901:
Reliably commute or planning to relocate before starting work (Required) Application Question(s):
Give an example of how you have handled a situation where you had multiple calls and interruptions at once.
What do you do when you are feeling overwhelmed?
Experience:
Customer service:
1 year (Required) Work Location:
In person Role is 100% on-site and located in SAN RAFAEL, MARIN COUNTY, NORTHERN CA.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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