Client Service Representative
cl tile cl tile San Rafael, CA San Rafael, CA Full-time Full-time $55,000 - $62,000 a year $55,000 - $62,000 a year 18 hours ago 18 hours ago 18 hours ago CLIENT SERVICE REP FRONT END SUPPORT TEAM (pre-purchase) Key supporting role for our very busy sales team and pre-purchase client support.
This role has a direct impact on client satisfaction and company results.
Key
Responsibilities:
- first line of contact for clients (pre-purchase) answering questions regarding all aspects of their project as well as general FAQs.
- manage all customer interactions via chat, email, phone, and internal ticketing system (answer, follow-up where needed, and always resolve) - pre-qualifying leads for sales team via phone, chat, or email - gaining and maintaining a strong understanding of cl tile collections, recommended materials, and where to find information on our website for clients to learn more.
- processing sample requests and providing pricing quotes for the sales team clients.
- mastery of our internal customer relationship management software tools.
- communicating and working hand in hand with multiple departments (supply chain, samples, product development, backend csr team, marketing in order to help resolve client related issues in a timely fashion.
) - mastery of inventory management system, slack for internal company communications, and other google suite applications required for daily tasks i.
e.
email, google docs, and calendar.
- contributing role to front end CSR new employee training as designated by Sr.
Director of Sales.
- supervised by sales manager and reports to the Sr.
Director of Sales.
-ability to report to san rafael headquarters when necessary for company events such as product launches or team building experiences.
(this position is hybrid however remote applicants in the US will be considered) Qualifications and skills ? entry level customer service background and highly customer centric ? impeccable communication (written, phone, and interpersonal) ? strong time management and project management skills ? ability to self-motivate while also being part of a wider team ? comfort with learning and using customer relationship management software and a host of digitally supported platforms ? strong organizational, time management, and problem-solving skills ? willingness to ask for help and share your knowledge ? strong analytical skills and attention to detail ? ability to learn quickly and to prioritize effectively ? ability to work from home with access to high speed internet access and a quiet workspace for call center service ? college degree preferred but not required To apply:
send in your resume and cover letter to careers@cletile.
com Job Type:
Full-time Pay:
$55,000.
00 - $62,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
San Rafael, CA 94901:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in San Rafael, CA 94901.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role has a direct impact on client satisfaction and company results.
Key
Responsibilities:
- first line of contact for clients (pre-purchase) answering questions regarding all aspects of their project as well as general FAQs.
- manage all customer interactions via chat, email, phone, and internal ticketing system (answer, follow-up where needed, and always resolve) - pre-qualifying leads for sales team via phone, chat, or email - gaining and maintaining a strong understanding of cl tile collections, recommended materials, and where to find information on our website for clients to learn more.
- processing sample requests and providing pricing quotes for the sales team clients.
- mastery of our internal customer relationship management software tools.
- communicating and working hand in hand with multiple departments (supply chain, samples, product development, backend csr team, marketing in order to help resolve client related issues in a timely fashion.
) - mastery of inventory management system, slack for internal company communications, and other google suite applications required for daily tasks i.
e.
email, google docs, and calendar.
- contributing role to front end CSR new employee training as designated by Sr.
Director of Sales.
- supervised by sales manager and reports to the Sr.
Director of Sales.
-ability to report to san rafael headquarters when necessary for company events such as product launches or team building experiences.
(this position is hybrid however remote applicants in the US will be considered) Qualifications and skills ? entry level customer service background and highly customer centric ? impeccable communication (written, phone, and interpersonal) ? strong time management and project management skills ? ability to self-motivate while also being part of a wider team ? comfort with learning and using customer relationship management software and a host of digitally supported platforms ? strong organizational, time management, and problem-solving skills ? willingness to ask for help and share your knowledge ? strong analytical skills and attention to detail ? ability to learn quickly and to prioritize effectively ? ability to work from home with access to high speed internet access and a quiet workspace for call center service ? college degree preferred but not required To apply:
send in your resume and cover letter to careers@cletile.
com Job Type:
Full-time Pay:
$55,000.
00 - $62,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
San Rafael, CA 94901:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
Hybrid remote in San Rafael, CA 94901.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
