Customer Service Representative
San Anselmo Animal Hospital San Anselmo Animal Hospital San Rafael, CA San Rafael, CA Part-time Part-time $20 - $25 an hour $20 - $25 an hour 20 hours ago 20 hours ago 20 hours ago San Anselmo Animal Hospital is looking for a Customer Service Representative to deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all of our clients and their pets.
Pay rate is commensurate with experience in customer service and veterinary specific experience.
Welcomes clients by greeting them in person or on the telephone; answers or refers inquiries in a professional and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person, by telephone or online.
Keeps patient appointments on schedule by notifying technicians of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts clients by anticipating clients' and patients' anxieties; answering clients' questions.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Collects client charges, records and updates financial information, processes insurance claims.
Serves as a liasion between the clinic and insurance companies to ensure the greatest coverage benefit for clients.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipates needed supplies; places orders for supplies; verifies receipt of supplies; schedules equipment service and repairs; maintains cleanliness in lobby and reception area.
Immediately alerts technicians and/or veterinarians about emergencies whether called in or walk-ins.
Performs other related duties as requested.
Job Type:
Part-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
4 hour shift 8 hour shift Day shift No nights Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
All unvaccinated customers are encouraged to wear a mask.
Ability to commute/relocate:
San Rafael, CA 94901:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Pay rate is commensurate with experience in customer service and veterinary specific experience.
Welcomes clients by greeting them in person or on the telephone; answers or refers inquiries in a professional and courteous manner.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person, by telephone or online.
Keeps patient appointments on schedule by notifying technicians of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts clients by anticipating clients' and patients' anxieties; answering clients' questions.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Collects client charges, records and updates financial information, processes insurance claims.
Serves as a liasion between the clinic and insurance companies to ensure the greatest coverage benefit for clients.
Maintains business office inventory and equipment by checking stock to determine inventory level; anticipates needed supplies; places orders for supplies; verifies receipt of supplies; schedules equipment service and repairs; maintains cleanliness in lobby and reception area.
Immediately alerts technicians and/or veterinarians about emergencies whether called in or walk-ins.
Performs other related duties as requested.
Job Type:
Part-time Pay:
$20.
00 - $25.
00 per hour
Benefits:
401(k) Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
4 hour shift 8 hour shift Day shift No nights Weekly day range:
Monday to Friday Work setting:
In-person COVID-19 considerations:
All unvaccinated customers are encouraged to wear a mask.
Ability to commute/relocate:
San Rafael, CA 94901:
Reliably commute or planning to relocate before starting work (Preferred) Education:
High school or equivalent (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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