Customer Service Representative/Call Center
Marin Access / Transdev Marin Access / Transdev San Rafael, CA San Rafael, CA Full-time Full-time From $20 an hour From $20 an hour 20 hours ago 20 hours ago 20 hours ago Customer Service Representative
Summary:
The CSR assists customers by providing information and trip planning assistance.
Takes customer calls and schedules customer rides using a computerized scheduling system.
Responsibilities:
Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
Provide counseling, information, resources, and a high level of customer service.
Answer customer calls and inputs all customer rides using a computerized scheduling system.
Coordinate and assess eligibility for all programs.
Data entry onto spreadsheets and in databases.
Provides customer service with late vehicle service, verifying no shows and assisting riders with resolving service related complaints.
Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.
Other duties as required.
QUALIFICATIONS / REQUIREMENTS:
High school diploma or equivalent, such as GED, required.
Understand the full suite of Marin Access programs.
Understand requirements of the ADA.
Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.
Utilize computer software, Microsoft Office, proficient computer skills.
Basic mathematical skills.
Travel requirement (as a percent):
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The CSR assists customers by providing information and trip planning assistance.
Takes customer calls and schedules customer rides using a computerized scheduling system.
Responsibilities:
Follows general policies, procedures and practices in compliance with federal, state, local and company rules and regulations.
Provide counseling, information, resources, and a high level of customer service.
Answer customer calls and inputs all customer rides using a computerized scheduling system.
Coordinate and assess eligibility for all programs.
Data entry onto spreadsheets and in databases.
Provides customer service with late vehicle service, verifying no shows and assisting riders with resolving service related complaints.
Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.
Provide information and referral services, trip planning, and technical assistance so that passengers can select the most appropriate option to make their trips.
Other duties as required.
QUALIFICATIONS / REQUIREMENTS:
High school diploma or equivalent, such as GED, required.
Understand the full suite of Marin Access programs.
Understand requirements of the ADA.
Excellent written and oral communication skills; communicate effectively and clearly over the telephone in keeping a professional and pleasant tone.
Utilize computer software, Microsoft Office, proficient computer skills.
Basic mathematical skills.
Travel requirement (as a percent):
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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